DEPARTMENT OF VETERANS AFFAIRS HEALTH ELIGIBILITY CENTER ATLANTA, GEORGIA and LOCAL 518, AMERICAN FEDERATION OF GOVERNMENT EMPLOYEES, AFL-CIO

United States of America

BEFORE THE FEDERAL SERVICE IMPASSES PANEL

 


In the Matter of

DEPARTMENT OF VETERANS AFFAIRS
HEALTH ELIGIBILITY CENTER
ATLANTA, GEORGIA

 

and

 LOCAL 518, AMERICAN FEDERATION OF
   GOVERNMENT EMPLOYEES, AFL-CIO

 

Case No. 06 FSIP 10

 DECISION AND ORDER

    The Department of Veterans Affairs (DVA), Health Eligibility Center, Atlanta, Georgia (Employer or HEC) filed a request for assistance with the Federal Service Impasses Panel (Panel) to consider a negotiation impasse under the Federal Service Labor-Management Relations Statute (Statute), 5 U.S.C. § 7119, between it and Local 518, American Federation of Government Employees, AFL-CIO (Union).

    Following an investigation of the request for assistance, arising from post-implementation bargaining over the Employer's decision to purchase and install cubicles with glass panels for legal administrative specialists during a relocation of its operations to a new building in May 2004,1/ the Panel determined that the dispute should be resolved through an informal conference with Panel Member Grace Flores-Hughes. The parties were informed that, if a complete settlement were not reached during the informal conference, Member Flores-Hughes would notify the Panel of the status of the dispute. The notification would include, among other things, the final offers of the parties and her recommendations to the Panel for resolving the issues. The parties also were informed that, after considering the entire record, the Panel would resolve the dispute by taking whatever action it deemed appropriate, which could include the issuance of Decision and Order.

    In accordance with the Panel's procedural determination, Member Flores-Hughes met with representatives of the parties at the Employer's facility in Atlanta, Georgia, on January 18, 2006. With her assistance, the parties attempted to resolve the dispute voluntarily but their efforts failed. Member Flores-Hughes has reported to the Panel, and the Panel has considered the entire record in rendering its decision.

BACKGROUND

    The Employer's mission is to determine the eligibility of veterans for health care benefits and administer the DVA's National Health Care Enrollment Program. In addition to legal administrative specialists (GS-9), the approximately 95 bargaining-unit employees represented by the Union also occupy such positions as clerk, secretary, and information technology specialist, GS-5 through -12. The primary function of the legal administrative specialists is to evaluate veterans' eligibility for health care benefits by accessing the databases of other Government agencies, such as the Social Security Administration and the Internal Revenue Service. The parties' master collective bargaining agreement (MCBA) was to have expired in 2000, but its terms continue in effect until a successor is implemented.

ISSUE AT IMPASSE

    The parties disagree over whether the existing clear glass panels on the sides of the cubicles on the 2nd and 4th floors should be replaced by "spraylight" (i.e., frosted) glass panels.2/

POSITIONS OF THE PARTIES

1. The Employer's Position

    The Employer proposes that the status quo be maintained, i.e., the cubicles should "remain 'as is' with the existing glass panels." The glass panels were installed to maximize the flow of natural light and to assist supervisors in observing employees while in the cubicles, and they conti