SOCIAL SECURITY ADMINISTRATION, CAROLINA FIELD OFFICE, CAROLINA, PUERTO RICO and AMERICAN FEDERATION OF GOVERNMENT EMPLOYEES, LOCAL 2608
SOCIAL SECURITY ADMINISTRATION
CAROLINA FIELD OFFICE
CAROLINA, PUERTO RICO
AMERICAN FEDERATION OF GOVERNMENT EMPLOYEES,
Case No. BN-CA-09-0371
- Pre-scheduled retirement interviews earlier than 9:00 a.m. have been eliminated, so that CRs can focus on visitor intake and reception duties in the early morning, when the waiting room is busiest. Tr. 82-83, 218, 248.
- CRs are now scheduled for four interviews a day, rather than five. Previously, CRs conducted two retirement interviews in the morning, plus two disability interviews starting at 9:00 and 10:30 a.m. and a third retirement interview at 1:15 p.m. Now, they conduct two disability interviews in the morning, at 9:00 and 10:30, and two retirement interviews in the afternoon, at 1:15 and 1:45. Tr. 82-83, 155-56.
- CRs are now required to help the SRs with reception and visitor intake prior to 9:00 a.m. Employees still are not required to report to work before 9:00, but those who choose to do so must devote the time from 7:30 to 9:00 to visitor intake, even on their quiet day. Tr. 80, 165, 245.
- The “flex-CR” assignment has been eliminated, and the work handling the mail has been reassigned to SRs, to be performed after hours. Tr. 181-82, 213-15.
- One employee each day (either an SR or a CR) is now assigned as a “screener,” who directs the traffic of visitors, identifies the purpose of every visit, and tries to ensure that the visitor is seen by the appropriate employee. Tr. 77-78, 182; GC Ex. 21 at 9, 14.
The Changes Were More Than De Minimis