At this time FLRA remains fully operational. Effective Friday July 31, 2020, the agency now extends the prohibition on in-person filings indefinitely 

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Foreign Service Impasse Disputes Panel Biographies

Mark A. Carter, Chair

FSIP Chairman Mark A. Carter serves as the Chair of the FSIDP.

Brent T. Christensen 

Brent T. Christensen is a career member of the Foreign Service since 2002.  He currently serves as Deputy Director, Office of Regional Security and Arms Transfers, Bureau of Political-Military Affairs at the Department of State in Washington, D.C.  Prior to his present assignment, Mr. Christensen was a Pearson Fellow on detail to the U.S. Congress, working on the House Foreign Affairs Committee, Subcommittee on Asia and the Pacific.  He has served previously as the Special Assistant in the Office for North Korea Policy, the East Asia and Pacific Affairs Bureau Cyber Coordinator, Deputy Counselor for Economic Affairs at the U.S. Embassy in Manila, Deputy Economic Counselor at the U.S. Embassy in San Salvador, Bangladesh Country Officer in the Office of Pakistan and Bangladesh Affairs at the Department of State, Economic Officer at the U.S. Embassy in Riyadh, and Vice Consul at the U.S. Consulate General in Ho Chi Minh City.  Before joining the Foreign Service, he worked as a management consultant in Houston, Texas and New York City.  Mr. Christensen holds a Master of Science in Statistics from Texas A&M University and a Bachelor of Arts in Economics and Managerial Studies from Rice University. 

Shawn Hooper

Shawn Hooper has over 25 years of experience in the employee and labor-relations disciplines. He currently serves as the Director of the Office of Employee and Labor-Management Relations, Human Resources Center (HRC), at the U.S. Department of Labor (DOL).  In this capacity, he oversees all of the DOL’s employee and labor relations activities, including labor and employee relations policy development and oversight.  Mr. Hooper manages a team of federal human-resources professionals and senior contractors, while serving as the principal liaison to the DOL’s field managers across the country.  He also leads and coordinates all national labor negotiations with three DOL unions, which represent over half of the agency’s 18,000 employees; and he manages the DOL’s employee-relations portfolio, including arbitration and litigation strategy.  Prior to his appointment to this position in 2014, Mr. Hooper served as the Administrative Officer for the HRC, where he managed all operational aspects of the organization and served as a principal senior advisor to the HRC Director.  He previously served as Senior Advisor to the Director, Office of Workers’ Compensation Programs, DOL from 2005-2012; Chief of Staff, Office of Federal Contract Compliance Programs, DOL from 2003-2005; and held senior management positions with the State of Minnesota in the areas of economic development and securities registration.  Mr. Hooper is a graduate of the University of San Diego School of Law and the University of Minnesota-Duluth.  He lives in Woodbridge, Virginia.Shawn Hooper has over 25 years of experience in the employee and labor-relations disciplines. He currently serves as the Director of the Office of Employee and Labor-Management Relations, Human Resources Center (HRC), at the DOL. In this capacity, he oversees all of the DOL’s employee and labor relations activities, including labor and employee relations policy development and oversight. Mr. Hooper manages a team of federal human-resources professionals and senior contractors, while serving as the principle liaison to the DOL’s field managers across the country. He also leads and coordinates all national labor negotiations with three DOL unions, which represent over half of the agency’s 18,000 employees; and he manages the DOL’s employee-relations portfolio, including arbitration and litigation strategy. Prior to his appointment to this position in 2014, Mr. Hooper served as the Administrative Officer for the HRC, where he managed all operational aspects of the organization and served as a principal senior advisor to the HRC Director. He previously served as Senior Advisor to the Director, Office of Workers’ Compensation Programs, DOL from 2005-2012; Chief of Staff, Office of Federal Contract Compliance Programs, DOL from 2003-2005; and held senior management positions with the State of Minnesota in the areas of economic development and securities registration. Mr. Hooper is a graduate of the University of San Diego School of Law and the University of Minnesota-Duluth. He lives in Woodbridge, Virginia.

Ambassador Richard Terrell Miller

Ambassador Richard Terrell Miller was appointed to the Foreign Service Impasse Disputes Panel for a three-year term in February 2020. Ambassador Miller is currently Director of the Center for International Trade and Economics at The Heritage Foundation where he manages the preparation of the organization’s flagship publication, the Index of Economic Freedom. He has also served as Director of the Center for Data Analysis and the Center for Free Markets and Regulatory Reform. Prior to joining The Heritage Foundation, Ambassador Miller served in the U.S. Foreign Service for over 30 years with overseas assignments in Italy, France, Barbados, and New Zealand. He served twice at the U.S. Mission to the United Nations in New York, most recently as U.S. Ambassador on the United Nations’ Economic and Social Council, where he managed negotiations relating to development, human rights, women’s issues, trade, refugees, health, labor, and corruption, among others. From 1986 to 1990, Ambassador Miller headed the U.S. Observer Mission at the United Nations’ Organization for Education, Science and Culture. In Washington, he has served as Deputy Assistant Secretary for Economic and Global Issues in the Bureau of International Organizations, with responsibilities that included oversight of the International Labor Organization and as Executive Assistant to the Under Secretary for Arms Control and Disarmament. He was Director or Deputy Director of State Department offices dealing with international economics, human rights and women’s issues, agricultural and textile trade, and maritime and land transport. A native of San Antonio, Texas, Ambassador Miller is married with three children.

Jay R. Raman 

Jay R. Raman is a career member of the Foreign Service.  He joined the State Department in 2002 and currently serves as Director of the Cultural Programs Division in the Bureau of Educational and Cultural Affairs, with previous postings in Cambodia, Ecuador, Guatemala, Estonia, and the Dominican Republic.  Mr. Raman has a J.D. from Harvard Law School and a B.A. in International Studies from the University of Tennessee.