46:1197(111)AR - - Army, Medical DEPT. Activity, Fort Lee, Virginia and AFGE Local 1178 - - 1993 FLRAdec AR - - v46 p1197

[ v46 p1197 ]
The decision of the Authority follows:

46 FLRA No. 111










LOCAL 1178





January 15, 1993


Before Chairman McKee and Members Talkin and Armendariz.

I. Statement of the Case

This matter is before the Authority on exceptions to an award of Arbitrator Steven M. White filed by the Union under section 7122(a) of the Federal Service Labor-Management Relations Statute (the Statute) and part 2425 of the Authority's Rules and Regulations. The Agency filed an opposition to the Union's exceptions.

The grievant filed a grievance contesting her 5-day suspension for discourteous behavior. The Arbitrator denied the grievance.

For the following reasons, we conclude that the Union has not established that the award is deficient. Accordingly, we will deny the Union's exceptions.

II. Background and Arbitrator's Award

The grievant is a pediatric nurse. On December 16, 1991, a mother brought her sick infant to the clinic where the grievant was working. After consulting with a doctor, the mother "was instructed to go to the lab and to X-ray for tests and pictures." Award at 2. When the mother returned to the clinic, the grievant "questioned the order in which [the mother] made these stops." Id.

While the mother was in the waiting room, another nurse "softly asked" the grievant what was wrong with the child. Id. The grievant "responded in a loud, accusatory voice that the child had pneumonia and that it was awful for a child of this age to be so sick." Id. The mother heard this conversation and felt that the grievant had accused her of being an unfit mother.

After another consultation, the doctor asked the grievant to copy some documents for the mother to take to the hospital where the child would be admitted. The grievant's response to the doctor's request "was one of ambivalence." Id.

The mother filed a formal complaint against the grievant. After investigating the charge, the grievant's supervisor wrote a memorandum on December 30, 1991, recommending that the grievant be given a 5-day suspension for her behavior. The grievant had received a prior letter of reprimand for discourteous behavior in March 1991. The Chief of Ambulatory Nursing reviewed and approved the supervisor's recommendation but did not personally investigate the incident.

The grievant filed a grievance contesting the suspension. The grievance was not resolved and was submitted to arbitration. The Arbitrator stated the issue as follows:

Was Management correct in giving the [g]rievant . . . a [5-]day suspension for discourteous behavior?

Id. at 1.

Before the Arbitrator, the Union contended, among other things, that the charges were "distorted" and that the grievant's conduct did not warrant a 5-day suspension. Id. at 6. In particular, the Union argued that no one had confirmed the exact statement made by the grievant in the waiting room that had upset the child's mother.

The Arbitrator noted the testimony of the other nurse in the clinic that the mother was upset and crying and that the implication in the grievant's "tone of voice" was that "the parents had not done a good job because the child was so young and so sick." Id. at 8. The Arbitrator also noted the testimony of the mother that the grievant's actions had made her upset and "made her feel as though she was a 'bad' mother." Id. at 10.

The Arbitrator further noted that, in her memorandum of December 30, 1991, the supervisor quoted the mother as saying that the grievant had said "'I can't believe it-16 days old and pneumonia!'," whereas "the written quote from the Record of Patient Encounter was 'A 16 day old baby with pneumonia, that's awful!'." Id. Rejecting the Union's contention that the difference in the quotes was substantive, the Arbitrator stated that, based on the testimony of the witnesses and the fact that the mother was emotionally upset when she heard the comment, he was "not concerned that the actual verbiage of the two quotes [was] different." Id. at 11.

Accordingly, the Arbitrator found that "the incident was accurately depicted and that [the grievant] in fact made a statement that later proved to be offensive and hurtful to the mother of the sick child." Id. Noting the grievant's prior reprimand for discourteous behavior, the Arbitrator found that the Agency had followed a progressive disciplinary procedure in suspending the grievant for 5 days. The Arbitrator found that the grievant's actions constituted "the second offense of being discourteous" and, according to the Agency's regulations, management "had the prerogative of giving [the grievant] a written reprimand [up] to giving her a five[-]day suspension." Id. at 11-12. Consequently, as his award, the Arbitrator upheld the 5-day suspension "for misconduct, specifically discourteous behavior," and denied the grievance. Id. at 12.

III. First and Second Exceptions

A. Union's Contentions

The Union contends that: (1) the award contains various discrepancies in the statement of the background and facts; and (2) the Arbitrator "interjected assumptions and opinions that were not supported by testimony." Exceptions at 1. The Union asserts that "the Arbitrator's lack of attention to detail is obvious throughout his opinion and award." Id.

B. Agency's Opposition

The Agency contends that the Union has not established that the award is deficient. The Agency argues that the Union's exceptions constitute mere disagreement with the Arbitrator's findings of fact and with his specific reasoning and conclusions.

C. Analysis and Conclusions

We interpret the Union's exceptions as contentions that the Arbitrator's award is based on nonfacts. Where a party contends that an arbitrator's award is deficient under the Statute because it is based on nonfacts, the party must demonstrate that the central fact underlying the award is clearly erroneous, but for which a different result would have been reached. See, for example, American