SOCIAL SECURITY ADMINISTRATION
CAROLINA FIELD OFFICE
CAROLINA, PUERTO RICO
AMERICAN FEDERATION OF GOVERNMENT EMPLOYEES,
Case No. BN-CA-09-0371
- Pre-scheduled retirement interviews earlier than 9:00 a.m. have been eliminated, so that CRs can focus on visitor intake and reception duties in the early morning, when the waiting room is busiest. Tr. 82-83, 218, 248.
- CRs are now scheduled for four interviews a day, rather than five. Previously, CRs conducted two retirement interviews in the morning, plus two disability interviews starting at 9:00 and 10:30 a.m. and a third retirement interview at 1:15 p.m. Now, they conduct two disability interviews in the morning, at 9:00 and 10:30, and two retirement interviews in the afternoon, at 1:15 and 1:45. Tr. 82-83, 155-56.
- CRs are now required to help the SRs with reception and visitor intake prior to 9:00 a.m. Employees still are not required to report to work before 9:00, but those who choose to do so must devote the time from 7:30 to 9:00 to visitor intake, even on their quiet day. Tr. 80, 165, 245.
- The “flex-CR” assignment has been eliminated, and the work handling the mail has been reassigned to SRs, to be performed after hours. Tr. 181-82, 213-15.
- One employee each day (either an SR or a CR) is now assigned as a “screener,” who directs the traffic of visitors, identifies the purpose of every visit, and tries to ensure that the visitor is seen by the appropriate employee. Tr. 77-78, 182; GC Ex. 21 at 9, 14.
The Changes Were More Than De Minimis