Authority Decisions for Volume 04

Citation # Issuance Number Issuance Date Case Number Arbitrator
04 FLRA 785 101 Dec. 22, 1980 0-NG-141
HTML National Federation of Federal Employees, Local 238 (Union) and Department of the Interior, Bureau of Indian Affairs, Western Nevada Indian Agency, Stewart Indian School, Stewart, Nevada (Activity)  
04 FLRA 787 102 Dec. 31, 1980 3-CA-366
HTML Immigration and Naturalization Service, Washington, DC (Respondent) and American Federation of Government Employees, AFL-CIO (Charging Party) 
04 FLRA 796 103 Dec. 31, 1980 O-NG-113
HTML National Treasury Employees Union and National Treasury Employees Union, Chapter 71 (Union) and Internal Revenue Service, Philadelphia Service Center, Philadelphia, Pennsylvania (Agency) 
04 FLRA 799 104 Dec. 31, 1980 6-CU-15
HTML Department of Transportation, Federal Aviation Administration, Flight Standards National Field Office (Activity) and National Association of Flight Standards Employees, Ind. (Labor Organization/Petitioner) 
04 FLRA 803 105 Dec. 31, 1980 3-CA-12, 3-CA-34, 3-CA-35, 3-CA-36, 3-CA-220, 3-CA
HTML Consumer Product Safety Commission (Respondent) and American Federation of Government Employees, Local 3705, AFL-CIO (Charging Party) 
04 FLRA 666 87 Nov. 12, 1980 5-CA-97
HTML U.S. Department of Treasury, Internal Revenue Service (Respondent) and National Treasury Employees Union and National Treasury Employees Union Chapter 10 (Charging Party)
04 FLRA 679 88 Nov. 20, 1980 0-AR-149
HTML Department of Health, Education and Welfare, Social Security Administration, Southeastern Program Center, Birmingham, Alabama (Activity) and American Federation of Government Employees, Local 2206 (Union) 
04 FLRA 680 89 Nov. 20, 1980 0-AR-160
HTML National Treasury Employees Union (Union) and Internal Revenue Service (Agency) 
04 FLRA 681 90 Nov. 24, 1980 0-AR-50
HTML Internal Revenue Service, Chicago District Office (Activity) and National Treasury Employees Union, Chapter 10 (Union)
04 FLRA 686 91 Nov. 24, 1980 3-CA-150, 3-CA-526
HTML Norfolk Naval Shipyard, Norfolk, Virginia (Respondent) and Tidewater Virginia Federal Employees Metal Trades Council, AFL-CIO (Charging Party) 
04 FLRA 702 92 Nov. 24, 1980 0-NG-273
HTML American Federation of Government Employees, Local 3656 (Union) and Federal Trade Commission, Boston Regional Office, Massachusetts (Agency)  
04 FLRA 705 93 Dec. 03, 1980 0-NG-184
HTML American Federation of Government Employees, Local 2782, AFL-CIO (Union) and Department of Commerce, Bureau of the Census, Washington, D.C. (Agency)
04 FLRA 708 94 Dec. 03, 1980 0-NG-95
HTML National Federation of Federal Employees, Local 1789 (Union) and Department of Housing and Urban Development, St. Louis Area Office, St. Louis, Missouri (Agency) 
04 FLRA 712 95 Dec. 10, 1980 0-AR-35
HTML Department of the Air Force, Scott Air Force Base (Activity) and National Association of Government Employees, Local No. R7-23 (Union)
04 FLRA 717 96 Dec. 10, 1980 0-MC-6
HTML Department of the Air Force, Air Force Logistics Command (Activity) and American Federation of Government Employees, AFL-CIO (Union) 
04 FLRA 722 97 Dec. 11, 1980 3-RO-41
HTML Department of Transportation, Federal Aviation Administration (Activity) and Professional Airways Systems Specialists (Petitioner); Department of Transportation, Federal Aviation Administration, Airways Facility Sector, Tampa, Florida (Activity) and Professional Airways Systems Specialists (Petitioner) 
04 FLRA 736 98 Dec. 15, 1980 5-CA-37, 5-CA-72, 5-CA-116
HTML Department of Health, Education and Welfare, Region V, Chicago, Illinois (Respondent) and American Federation of Government Employees, Local 3400, AFL-CIO (Charging Party) 
04 FLRA 754 99 Dec. 16, 1980 0-PS-15
HTML Interpretation and Guidance
04 FLRA 760 100 Dec. 19, 1980 4-CA-28(2), 4-CA-28(7)
HTML Department of Defense, Department of the Navy, Naval Ordnance Station, Louisville, Kentucky (Respondent) and International Association of Machinists and Aerospace Workers, Local Lodge 830, AFL-CIO (Charging Party)
04 FLRA 559 74 Oct. 31, 1980 0-AR-153
HTML Department of Defense, Office of Dependents Schools (Activity) and Overseas Education Association (Union)
04 FLRA 561 75 Jun. 15, 1981 O-AR-153
HTML Decision of Request for General Statement of Policy or Guidance 
04 FLRA 563 76 Nov. 12, 1980 1-CA-112, 1-CA-115, 1-CA-135
HTML Veterans Administration Medical Center, Bath, New York (Respondent) and American Federation of Government Employees, AFL-CIO, Local 491 (Labor Organization) 
04 FLRA 575 77 Nov. 12, 1980 0-NG-243
HTML American Federation of Government Employees, Local 3403, AFL-CIO (Union) and National Science Foundation, Washington, DC (Agency)  
04 FLRA 578 78 Nov. 12, 1980 1-CA-232
HTML Department of the Navy, Supervisor of Ship-Building, Conversion and Repair, Groton, Connecticut (Respondent) and American Federation of Government Employees, Local 2105, AFL-CIO (Charging Party) 
04 FLRA 584 79 Nov. 12, 1980 0-NG-138
HTML American Federation of Government Employees, AFL-CIO, Council of Social Security District Office Locals (Union) and Department of Health, Education and Welfare, Social Security Administration, San Francisco Region, Bureau of District Office Operations, San Francisco, California (Agency); American Federation of Government Employees, AFL-CIO, Local 3571 (Union) and, Department of Health, Education and Welfare, Social Security Administration, South Bend District, Indiana (Agency) , American Federation of Government Employees, Local 1395, AFL-CIO (Union) and Department of Health, Education and Welfare, Social Security Administration, Great Lakes Program Service Center, Chicago, Illinois (Agency)
04 FLRA 588 80 Nov. 12, 1980 63-8792(CA)
HTML United States Army, Corpus Christi Army Depot, Corpus Christi, Texas (Respondent) and Jesse O. Hall (Complainant)
04 FLRA 601 81 Nov. 12, 1980 6-CO-1, 6-CO-2, 6-CO-3
HTML American Federation of Government Employees, AFL-CIO, Local 2000 (Respondent) and Sallie J. Whitaker and G. Irene McDonald, Individuals and Sallie J. Whitaker, and Individual (Charging Parties) 
04 FLRA 619 82 Nov. 12, 1980 1-CA-64
HTML Department of the Navy, Portsmouth Naval Shipyard (Respondent) and Portsmouth Federal Employees Metal Trades Council, AFL-CIO (Charging Party) 
04 FLRA 627 83 Nov. 12, 1980 2-RO-14
HTML Army Communications Systems Agency, Fort Monmouth, New Jersey (Activity) and National Federation of Federal Employees, Local 476 (Petitioner) and American Federation of Government Employees, Local 1904, AFL-CIO (Intervenor) 
04 FLRA 642 84 Nov. 12, 1980 0-NG-232
HTML American Federation of Government Employees, Local 2578, AFL-CIO (Union) and General Services Administration, National Archives and Records Service, Washington, DC (Agency)
04 FLRA 644 85 Nov. 12, 1980 4-RO-39
HTML Department of Energy, Oak Ridge Operations, Oak Ridge, Tennessee (Activity) and National Association of Government Employees, Local R5-181 (Petitioner) and Office and Professional Employees International Union, AFL-CIO (Intervenor) 
04 FLRA 664 86 Nov. 12, 1980 0-PS-19
HTML Decision on Request for General Statement of Policy or Guidance
04 FLRA 480 66 Oct. 17, 1980 0-NG-128
HTML American Federation of Government Employees, Local 1622, AFL-CIO (Union) and Department of the Army, Fort Meade, Maryland (Activity) 
04 FLRA 484 67 Oct. 17, 1980 23-CU-23
HTML Philadelphia Naval Shipyard (Activity) and International Association of Fire Fighters, Local F-61, AFL-CIO (Labor Organization/Petitioner)
04 FLRA 488 68 Oct. 17, 1980 5-CA-150
HTML Internal Revenue Service, Washington, DC (Respondent) and National Treasury Employees Union (Complainant) 
04 FLRA 502 69 Oct. 23, 1980 3-CA-229
HTML General Services Administration, National Capital Region (Respondent) and National Federation of Federal Employees (Charging Party)
04 FLRA 512 70 Oct. 24, 1980 5-CA-157
HTML United States Air Force, Air Force Logistics Command, Aerospace Guidance and Metrology Center, Newark, Ohio (Respondent) and American Federation of Government Employees, Local 2221, AFL-CIO (Charging Party)  
04 FLRA 532 71 Oct. 31, 1980 0-AR-148
HTML Bureau of Alcohol, Tobacco and Firearms, U.S. Treasury Department (Activity) and National Treasury Employees Union, Irwin Solomon, Grievant (Union) 
04 FLRA 533 72 Oct. 31, 1980 0-AR-152
HTML The Georgia Air National Guard, Dobbins Air Force Base, Marietta, Georgia (Activity) and The Georgia Association of Civilian Technicians, ACT, Inc. (Union)  
04 FLRA 534 73 Oct. 31, 1980 4-CA-85
HTML Kentucky National Guard (Respondent) and National Association of Government Employees, Local R5-100 (Charging Party)
04 FLRA 391 53 Sep. 30, 1980 O-NG-142
HTML American Federation of Government Employees Local 3669, AFL-CIO (Union) and Veterans Administration Medical Center, Minneapolis, Minnesota (Activity)  
04 FLRA 397 54 Sep. 30, 1980 4-CA-235
HTML U.S. Department of Navy, U.S. Marine Corps, Marine Corps Logistics Base, Albany, Georgia (Respondent) and Barbara M. Drake, Employee (Charging Party)  
04 FLRA 411 55 Sep. 30, 1980 O-NG-334
HTML National Association of Government Employees, Local R12-40 (Union) and Naval Ship Weapon Systems Engineering Station, Port Hueneme, California (Activity)  
04 FLRA 412 56 Sep. 30, 1980 O-AR-29
HTML Department of Defense Dependents Schools, Europe (Activity) and Overseas Education Association (Union)
04 FLRA 419 57 Jul. 28, 1982 O-AR-45
HTML Veterans Administration Hospital (Activity) and American Federation of Government Employees, Lodge 2201 (Union)
04 FLRA 426 58 Sep. 30, 1980 7-RO-31
HTML Mid-Continent Mapping Center, National Mapping Division, U.S. Geological Survey, Rolla, Missouri (Activity) and National Federation of Federal Employees, Local 1960 (Labor Organization/Petitioner) 
04 FLRA 432 59 Sep. 30, 1980 5-CA-58, 5-CA-201
HTML Veterans Administration Hospital, Danville, Illinois (Respondent) and Local 1963, American Federation of Government Employees, AFL-CIO (Charging Party) 
04 FLRA 450 60 Sep. 30, 1980 O-NG-107
HTML American Federation of Government Employees, Local 2, AFL-CIO (Union) and Department of the Army, Military District of Washington (Agency)  
04 FLRA 454 61 Sep. 30, 1980 O-NG-59
HTML American Federation of Government Employees, National Council of EEOC Locals, AFL-CIO (Union) and Equal Employment Opportunity Commission (Agency) 
04 FLRA 456 62 Sep. 30, 1980 O-NG-144
HTML National Treasury Employees Union (Union) and  Department of the Treasury, U.S. Customs Service, Washington, DC (Activity) 
04 FLRA 458 63 Sep. 30, 1980 O-NG-97
HTML American Federation of Government Employees, Local 4, AFL-CIO (Union) and Office of Personnel Management, St. Louis Region, St. Louis, Missouri (Agency)
04 FLRA 460 64 Sep. 30, 1980 9-CA-172
HTML Department of Housing and Urban Development, San Francisco Area Office, San Francisco, California (Respondent) and National Federation of Federal Employees, Local 1450 (Charging Party)  
04 FLRA 469 65 Sep. 30, 1980 6-CA-144
HTML U.S. Department of the Air Force, 47th Air Base Group (ATC), Laughlin Air Force Base, Texas (Respondent) and American Federation of Government Employees, AFL-CIO, Local 1749 (Charging Party) 
04 FLRA 288 40 Sep. 29, 1980 9-CA-93
HTML Bureau of Alcohol, Tobacco and Firearms, Western Region, Department of the Treasury, San Francisco, California (Respondent) and National Treasury Employees Union, Chapter 81 (Charging Party)
04 FLRA 301 41 Sep. 29, 1980 O-AR-139
HTML Veterans Administration, Buffalo Regional Office (Activity) and American Federation of Government Employees, Local 3314, AFL-CIO (Union) 
04 FLRA 348 44 Sep. 29, 1980 4-CA-37
HTML North Carolina Air National Guard, Charlotte, North Carolina (Respondent) and American Federation of Government Employees, Local 3001, AFL-CIO (Charging Party) 
04 FLRA 302 42 Sep. 29, 1980 64-4248(CA), 64-4250(CA), 64-4251(CA), 64-4252(CA)
HTML United States Customs Service, Region V, New Orleans, Louisiana (Respondent) and National Treasury Employees Union and NTEU Chapter 168 (Complainant)  
04 FLRA 346 43 Sep. 29, 1980 O-AR-111
HTML Navy Exchange, Naval Amphibious Base (Activity) and AFGE Local 1625 (AFL-CIO) (Union)
04 FLRA 358 45 Sep. 29, 1980 O-NG-264
HTML American Federation of Government Employees, Local 491, AFL-CIO (Union) and Veterans Administration Medical Center, Bath, New York (Agency)  
04 FLRA 360 46 Sep. 30, 1980 O-AR-142
HTML Veterans Administration Medical Center, Dayton, Ohio (Activity) and American Federation of Government Employees, Local 2209 (Union) 
04 FLRA 361 47 Sep. 30, 1980 O-NG-268
HTML American Federation of Government Employees, Local 1858, AFL-CIO (Union) and Army Missile Command, Redstone Arsenal, Alabama (Activity)  
04 FLRA 365 48 Sep. 30, 1980 O-AR-121
HTML U.S. Army Finance and Accounting Center, Ft. Benjamin Harrison, Indiana (Activity) and American Federation of Government Employees, Local 1411, AFL-CIO (Union) 
04 FLRA 367 49 Sep. 30, 1980 O-AR-141
HTML Bureau of the Public Debt (Activity) and National Treasury Employees Union (Union)  
04 FLRA 368 50 Sep. 30, 1980 O-NG-145
HTML American Federation of Government Employees, Local 547, AFL-CIO (Union) and Veterans Administration Medical Center, Tampa, Florida (Activity) 
04 FLRA 376 51 Sep. 30, 1980 O-AR-60
HTML National Council of Field Labor Locals of the American Federation of Government Employees, AFL-CIO (Union) and United States Department of Labor (Activity)  
04 FLRA 384 52 Sep. 30, 1980 O-NG-117
HTML American Federation of Government Employees, International Council of U.S. Marshals Service Locals (Union) and Department of Justice, U.S. Marshals Service (Agency)
04 FLRA 170 28 Sep. 04, 1980 32-05465(CA)
HTML Department of the Air Force, Headquarters 438th Air Base Group (MAC), McGuire Air Force Base, New Jersey (Respondent) and American Federation of Government Employees, Local 1778, AFL-CIO (Complainant) 
04 FLRA 182 29 Sep. 11, 1980 O-NG-227
HTML American Federation of Government Employees, Local 1917, AFL-CIO (Union) and United States Department of Justice, Immigration and Naturalization Service (Agency) 
04 FLRA 185 30 Sep. 11, 1980 30-08777(CA)
HTML Internal Revenue Service and Brookhaven Service Center, IRS (Respondents) and National Treasury Employees Union and NTEU Chapter 99 (Complainants)  
04 FLRA 215 31 Sep. 12, 1980 O-MC-5
HTML National Treasury Employees Union, Chapter 208 (Union) and Nuclear Regulatory Commission, Washington, DC (Agency)  
04 FLRA 224 33 Sep. 19, 1980 O-NG-25
HTML American Federation of Government Employees, Local 1884, AFL-CIO (Union) and Defense Mapping Agency, Hydrographic Topographic Center, Providence, Rhode Island (Agency)  
04 FLRA 217 32 Sep. 19, 1980 O-NG-31
HTML International Brotherhood of Electrical Workers, Local 1186, AFL-CIO (Union) and Navy Public Works Center, Pearl Harbor, Honolulu, Hawaii (Activity)
04 FLRA 227 34 Sep. 19, 1980 0-NG-359
HTML Services Employees' International Union, Local 556, AFL-CIO (Union) and Headquarters, 15th Air Base Wing (PACAF), Hickam Air Force Base, Hawaii (Activity) 
04 FLRA 229 35 Sep. 19, 1980 72-7853(RO)
HTML Veterans Administration Medical Center, Tucson, Arizona (Activity) and American Federation of Government Employees, Local 495, AFL-CIO (Petitioner) and Nurses' Commission on Collective Bargaining, Arizona Nurses Association (Intervenor)
04 FLRA 232 36 Sep. 19, 1980 O-NG-112
HTML Professional Air Traffic Controllers Organization (Union) and Department of Transportation, Federal Aviation Administration (Agency) 
04 FLRA 237 37 Sep. 26, 1980 1-CA-77
HTML Internal Revenue Service, Washington, DC and Internal Revenue Service, Hartford District Office (Respondents) and National Treasury Employees Union (Labor Organization) 
04 FLRA 255 38 Sep. 26, 1980 3-CA-29, 3-CA-57, 3-CA-300
HTML Philadelphia Naval Shipyard (Respondent) and Philadelphia Metal Trades Council (Complainant)
04 FLRA 272 39 Sep. 26, 1980 5-CO-4
HTML American Federation of Government Employees, AFL-CIO (Respondent) and U.S. Air Force, Air Force Logistics Command, Wright-Patterson Air Force Base, Ohio (Charging Party)  
04 FLRA 97 16 Aug. 29, 1980 0-AR-134
HTML Internal Revenue Service, Philadelphia Service Center (Activity) and National Treasury Employees Union, Chapter 71 (Union) 
04 FLRA 98 17 Aug. 29, 1980 0-AR-34
HTML Overseas Education Association (Union) and Office of Dependents Schools, Department of Defense (Activity) 
04 FLRA 107 18 Aug. 29, 1980 4-CU-18
HTML Department of the Navy, Navy Regional Data Automation Center, Jacksonville, Florida (Activity/Petitioner) and American Federation of Government Employees, Local 696, AFL-CIO (Labor Organization); Department of the Navy, Regional Accounting and Disbursing Center, Jacksonville, Florida (Activity/Petitioner) and American Federation of Government Employees, Local 696, AFL-CIO (Labor Organization) 
04 FLRA 112 19 Aug. 29, 1980 0-AR-42
HTML American Federation of Government Employees, Local 1923, AFL-CIO (Union) and Social Security Administration, Headquarters Bureaus and Offices (Activity)  
04 FLRA 116 20 Aug. 29, 1980 4-CU-5, 4-CU-7
HTML Department of the Army, U.S. Army Armor Center, Fort Knox, Kentucky (Activity) and American Federation of Government Employees, Local 2302 (Labor Organization/Petitioner) 
04 FLRA 122 21 Aug. 29, 1980 8-CU-14
HTML Veterans Administration Hospital, Tucson, Arizona (Activity) and Nurses' Commission on Collective Bargaining, Arizona Nurses Association (Labor Organization/Petitioner) 
04 FLRA 126 22 Aug. 29, 1980 30-8907(CO)
HTML New York-New Jersey Council, Local 3369, American Federation of Government Employees, AFL-CIO (Respondent) and Social Security Administration, Office of Program Operations, Baltimore, Maryland (Complainant)
04 FLRA 139 23 Sep. 04, 1980 O-NG-226
HTML National Federation of Federal Employees, Local 1363 (Union) and Headquarters, U.S. Army Garrison, Yongsan, Korea (Agency)  
04 FLRA 148 24 Sep. 04, 1980 O-NG-88
HTML American Federation of Government Employees, Local 225 (Union) and Army Armament Research and Development Command, Dover, New Jersey (Agency) 
04 FLRA 150 25 Sep. 04, 1980 O-NG-215
HTML American Federation of Government Employees, Local 1917, AFL-CIO (Union) and  U.S. Department of Justice, Immigration and Naturalization Service, New York City District Office (Activity) 
04 FLRA 156 26 Sep. 04, 1980 O-NG-65
HTML American Federation of Government Employees, Local 2442, AFL-CIO (Union) and Veterans Administration, Regional Office, Newark, New Jersey (Agency) 
04 FLRA 160 27 Sep. 04, 1980 40-9026(CO)
HTML American Federation of Government Employees, Local 987, AFL-CIO (Respondent) and John C. Leggette (Complainant) 
04 FLRA 8 2 Aug. 12, 1980 0-NG-175
HTML American Federation of Government Employees, Local 1331, AFL-CIO (Union) and Department of Agriculture, Science and Education Administration, Eastern Regional Research Center, Philadelphia, Pennsylvania (Activity) 
04 FLRA 15 3 Aug. 12, 1980 O-NG-64
HTML Hawaii Federal Employees Metal Trades Council, AFL-CIO (Union) and Department of the Navy, Navy Public Works Center, Pearl Harbor, Hawaii (Activity)  
04 FLRA 22 5 Aug. 12, 1980 8-CA-113
HTML Department of the Air Force, 35th Combat Support Group (TAC), George Air Force Base, California (Activity) and National Federation of Federal Employees, Local 977 (Labor Organization) 
04 FLRA 33 6 Aug. 13, 1980 22-08989(CA), 22-08990(CA)
HTML Department of the Treasury, Bureau of Engraving and Printing (Respondent) and Washington Plate Printers Union, Local No. 2, International Plate Printers, Die Stampers and Engravers Union of North America, AFL-CIO (Complainant) 
04 FLRA 68 8 Dec. 15, 1980 O-NG-234
HTML National Federation of Federal Employees, Local 1363 (Union) and Headquarters, U.S. Army Garrison, Yongsan, Korea (Agency) 
04 FLRA 66 7 Aug. 22, 1980 0-AR-116
HTML Defense Mapping Agency, Hydrographic/Topographic Center, Providence Field Office (Activity) and American Federation of Government Employees, Local 1884, AFL-CIO (Union) 
04 FLRA 74 9 Aug. 25, 1980 6-CU-10
HTML Department of Defense, National Guard Bureau, Texas Adjutant General's Department, Austin, Texas and American Federation of Government Employees, Texas Air National Guard Council of Locals, Grand Prairie, Texas 
04 FLRA 77 10 Aug. 25, 1980 0-NG-10
HTML Association of Civilian Technicians, Inc., Pennsylvania State Council (Union) and Adjutant General, Department of Military Affairs, Pennsylvania (Agency)  
04 FLRA 82 11 Aug. 25, 1980 0-AR-130
HTML Marine Corps, Marine Corps Logistics Base (Activity) and American Federation of Government Employees, Local 1482 (Union) 
04 FLRA 83 12 Aug. 26, 1980 1-CU-7
HTML National Guard Bureau, Massachusetts Air National Guard, Barnes Municipal Airport (Activity/Petitioner) and Association of Civilian Technicians, Chapter 39 (Labor Organization) 
04 FLRA 88 13 Aug. 26, 1980 1-CU-11
HTML Drug Enforcement Administration, Boston District Office, Department of Justice (Activity) and American Federation of Government Employees, Local 3679 (Petitioner); Drug Enforcement Administration, Northeastern Region, Department of Justice (Activity/Petitioner) and American Federation of Government Employees, AFL-CIO, Local 3679 and Local 3550 (Interveners)
04 FLRA 91 14 Aug. 26, 1980 4-RO-29
HTML Federal Law Enforcement Training Center (Activity) and American Federation of Government Employees, Local 2002 (Petitioner) 
04 FLRA 96 15 Aug. 29, 1980 0-AR-132
HTML William S. Middleton Memorial Veterans Administration Hospital (Activity) and American Federation of Government Employees, Local 1732, AFL-CIO (Union) 
04 FLRA 18 4 Mar. 24, 1982 O-AR-30
HTML American Federation of Government Employees, Local 1931, AFL-CIO (Union) and Naval Weapons Station, Concord, California (Activity) 
04 FLRA 3 1 Apr. 28, 1982 O-NG-142
HTML Overseas Education Association (Union) and Department of Defense, Office of Dependents Schools (Agency)